Shipping policy

Order Processing & Shipping Policy

Thank you for shopping with us! Please review our shipping policy before placing your order.

1. Order Processing

All orders are processed and shipped by the next business day after the order is placed, excluding weekends and holidays. During periods of high order volume, processing times may occasionally be extended.

2. Shipping & Delivery Times

Once your order has been shipped, please allow 15–30 days for delivery. Delivery times are estimates and may vary depending on your location, customs processing, shipping carrier delays, weather conditions, and other circumstances beyond our control.

Please note that the estimated delivery window is not a guaranteed delivery date.

3. Tracking Information

Once your order has been shipped and tracking information becomes available, you may receive a shipping confirmation email with tracking details. Tracking updates may take several days to appear in the carrier's system.

4. Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout. We are not responsible for delays or delivery issues resulting from incorrect or incomplete addresses, subject to applicable law.

5. Delayed Shipments

Although we strive to ensure timely delivery, unforeseen circumstances may cause shipping delays. If your order has not arrived within the estimated 15–30-day delivery window, please contact our customer support team for assistance.

6. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact our customer support team with your order number and any relevant photos or tracking information. We will review the situation and work toward an appropriate resolution in accordance with applicable law.

7. Contact Us

If you have any questions regarding your shipment, delivery status, or tracking information, please contact our customer support team. We are happy to assist you.

By placing an order, you acknowledge that you have read and understood our shipping policy.

Thank you for your patience and for shopping with us!